Refund policy

At RASAYAA, every fragrance is carefully packed and quality checked before dispatch. Due to the nature of perfume products and hygiene standards, all purchases are non-returnable and non-refundable.

We do not accept returns or exchanges once an order has been delivered successfully.

Exceptions

A replacement may only be considered if:

• The product received is damaged during transit
  
• The wrong product was delivered
  
• The package is missing items

In such cases, customers must contact us within 48 hours of delivery with:

• Order ID
  
• Unboxing video
  
• Clear images of the product and packaging

Claims made without an unboxing video may not be eligible for replacement.

Cancellation

Orders can only be cancelled before they are shipped. Once dispatched, cancellations are not possible.

Contact

For any support related to your order, contact us at:
Email: rasayaaperfumes@gmail.com